Vision Innovation Partners

Patient Care Associate

Location : Location
Maryland Vision Institute
Non-clinical Support
Position Type
Regular Full-Time


Are you passionate about working with people and looking for an exciting career in the medical industry to learn and grow?!  If you thrive in a fast-paced environment and want to make a difference, join the Vision Innovation Partners Team!

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team at Maryland Vision Institute located in Frederick, Maryland. As a Patient Care Associate, you will play a crucial role in the patient experience, responsible for greeting patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.



• Greeting patients in person and/or on the phone.
• Answering patient questions or referring questions to the appropriate team member.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Providing exceptional patient care, comforting patients by effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges while filing and expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Cross train in other areas as needed.




Requirements and Qualifications:
• High School diploma or GED equivalent is required.
• Detail-oriented and ability to multitask.
• Exceptional customer service skills.
• Ability to effectively perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required, willing to train the right candidate.
• Bi-lingual English/Spanish a plus.


Benefits and Perks:

• Competitive salary and benefits package.
• 401(K).
• Significant eye care discounts.
• Continuing education allowances.
• Career growth and development.
• PTO and holidays.
• Referral bonus.
This is an amazing opportunity to join a growing company and be part of a team that values patient care and teamwork!


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