The primary function of the Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service.
Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.
We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment!
The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired.
Essential Duties and Responsibilities:
Skills you will bring to succeed:
ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)
The shift(s) we are currently hiring for:
Monday through Friday 8:00AM - 4:00PM
Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, and work well in a fast-paced environment.
If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!
We will honor your experience with competitive pay, comprehensive benefits, significant eye care discounts, continuing education allowances, 401(k), and many other employee benefit programs.
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