At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development and a culture centered on our Shared Values—patients.  

Vision Innovation Partners provides expert management and support to the leading providers of comprehensive eye care services in the Mid-Atlantic Region. The Company supports many of the leading clinical practitioners in the market by leveraging its experienced management team, scalable technology and systems, and well-developed back-office functions, including compliance, managed care contracting support, finance, medical records management, practice management, and marketing. Our priority is to enable providers to do what they do best: improve each patient’s life through supportive vision care. We provide services to 24 practices, ambulatory surgery Centers,56 locations, and 150+ providers throughout Maryland, Washington D.C, Virginia, and Pennsylvania. For more information, please visit https://www.visioninnovation-partners.com/.

Medical Front Desk Assistants are responsible for maintaining a friendly, professional environment as our patients' first and last point of contact. They must be polite, attentive, and organized to enhance the patient experience. Are you passionate about working with people and looking for an exciting career in the medical industry where you can learn and grow?! If you thrive in a fast-paced environment and want to make a difference, join the Vision Innovation Partners Team, a supportive and collaborative community dedicated to patient care!

We are seeking a personable, energetic, professional Medical Front Desk Assistant to join our outstanding team at Northeastern Eye Institute in Scranton, PA. The Medical Front Desk Assistant plays a crucial role in our practice, greeting patients as they enter, checking in and out, scheduling, and performing other administrative tasks.

• Greeting patients in person and on the phone.
• Answering patient questions or referring questions to the appropriate team member.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Provide exceptional patient care and comfort patients by effectively answering questions.
• Ensuring the availability of treatment information by retrieving and updating patient records.
• Verify financial records and collect patient charges while filing and expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting orders.
• Cross-training in the clinic and shift rotation help are required as needed. 
• Must have a flexible schedule.
• Assisting patients at the Kiosk as needed. 
• Comfortable with rotating in different clinic departments throughout the day.

• A High School diploma or GED equivalent is required.
• Detail-oriented and ability to multitask.
• Exceptional customer service skills.
• Ability to effectively perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required, and I am willing to train the right candidate.
• Bi-lingual English/Spanish a plus.

Benefits and Perks:

• Competitive salary and benefits package.
• 401(K).
• Significant eye care discounts.
• Continuing education allowances.
• Career growth and development.
• PTO and holidays.
• Referral bonus.
• Certification opportunities.

This is an amazing opportunity to join a growing company and be part of a team that values patient care and teamwork. Our expanding network of practices and providers offers endless career growth and development opportunities!

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.