At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. 

We are currently seeking a personable, energetic, professional Medical Front Desk Associate to join our outstanding team at Northeastern Eye Institute in Clarks Summit, PA! The Medical Front Desk Associate is responsible for greeting patients as they enter the practice, checking in and out, scheduling, and performing other administrative tasks.

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Check-in and check-out patients in an accurate, thorough, and timely manner according to
  procedures
• Identifies the patient utilizing confidentiality, assist with any automated check-in process and/or direct patient check in.
• Review patient information for accuracy, ensure that patient mobile registration information is uploaded accurately, and any other patient demographic and insurance information is gathered per clinic policy.
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Occasional travel to offices as required for coverage

What You Will Bring: 

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.